Reservi, LLC ("Reservi", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use our services.

1. Information We Collect

Information you provide directly

Name, email address, and phone number when creating an account or contacting us.
Restaurant name and business information.
Payment information processed by our secure payment providers.

Information collected automatically

Service usage data, including call logs and interaction metrics.
Device information, IP address, and browser data.
Cookies and similar tracking technologies.

2. How We Use Your Information

To provide, maintain, and improve our AI voice agent services.
To process transactions and send service-related communications.
To personalize your experience and provide customer support.
To comply with legal obligations and protect our rights.

3. Information Sharing

We do not sell your personal information. We may share information with:

Service providers who assist us in operating the platform.
Legal authorities when required by law.
Business partners with your prior consent.

4. Data Security

We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of internet transmission is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time by contacting privacy@reservi.ai.

6. Your Rights

You have the right to:

Access your personal information.
Rectify inaccurate data.
Request deletion of your data.
Object to the processing of your data.
Data portability.

7. Call Recordings

Our AI voice agent service may record calls for service improvement and quality assurance purposes. Recordings are stored securely and handled in accordance with applicable laws.

8. Changes to This Policy

We reserve the right to update this policy at any time. We will notify you of material changes through our service or by email.

9. Contact

If you have questions about this Privacy Policy, contact us at:

Reservi, LLC
Email: privacy@reservi.ai
Mexico City, Mexico